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PHCN: SHPBestTM “Superior Performer” Caregiver Satisfaction Award

November 13, 2019 | Home Health Services , Hospice Care


Penn Highlands Community Nurses has been recognized by Strategic Healthcare Programs, or SHP, as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2018 calendar year.

Having worked with hospice programs of all sizes across the nation for more than 20 years, the annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2018 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. CAHPS, the Consumer Assessment of Healthcare Providers and System, is a survey of the U.S. Department of Health & Human Services administered by SHP on behalf of hospices. 

With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP. 

“This award is a reflection of our staff,” Mark Norman, Chief Operating Officer at Penn Highlands Healthcare, said. “They are dedicated to our patients and their families, and it is nice to have that recognized nationally.”

“We are committed to do all we can for our patients. This award supports our mission to place patients and family at the center of everything we do,” Rose Campbell, Chief Nursing Officer for Penn Highlands Healthcare, said. “We are pleased that families put their trust in us.”

Read more about the SHPBest awards program, including methodology and award recipient list.

 

About PHCN
Penn Highlands Community Nurses is a part of Penn Highlands Healthcare and is a non-profit, Medicare-certified, state-licensed, home health agency serving all of Elk, Clearfield, Jefferson, Cameron and McKean counties and parts of Potter, Centre and Bedford counties in Pennsylvania. Services are provided for patients of all ages. Penn Highlands Community Nurses provides home health care, hospice, home support services and adult day services to area residents. 

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.