Patient Billing Services

Billing services for hospital patients.

The Billing Process

As an inpatient or outpatient at Penn Highlands Healthcare, you receive care from our fully integrated health system that includes:

Penn Highlands Brookville
Penn Highlands Clearfield
Penn Highlands DuBois
Penn Highlands Elk
Penn Highlands Huntingdon
Penn Highlands Tyrone
Penn Highlands Medical Group
Penn Highlands Physician Network

As deductibles, co-pays and health insurance can be confusing at times, Penn Highlands will explain out-of-pocket responsibilities for services before you have a procedure done, and staff will also explain what co-pays are expected, too.

This means that when you come in for appointments, co-pays will be clarified and expected at the check-in windows at provider offices, the emergency departments, outpatient surgery areas and x-ray or imaging departments. This saves a lot of time and resources for you and PHH for what can be handled conveniently on site.

Also, someone from PHH will talk to you about paying for treatments or services. This will be done before a scheduled procedure and will allow you to have a plan in place to know what the cost is and what is expected.

Many times an insurance company will send a letter about what is and isn’t covered - but it comes after the appointment. This will be the same type of information we can provide for you from our Business Offices.

PHH wants healthcare costs to be transparent. By helping everyone understand the costs they are incurring, in the end, no one is surprised.

Of course, emergency situations and procedures are something totally different. And of course, Penn Highlands has the ability to bill and take payments in that environment. 

We will mail you a bill listing your unpaid balances. The bill lists the date and place you received care, payments received and your balance due. If you have any changes to your address, employer, insurance and/or dependent status, please contact us.

We accept Visa, Discover, MasterCard and American Express payments online, by phone and by mail. You may also mail us a check.

Hospital Charge List

A Hospital Charge List (chargemaster ) is a list of medical codes and prices for everything a hospital provides to patients. Each hospital or health system has its own chargemaster list that is used for billing purposes. The chargemaster list is not the negotiated price between hospitals and insurance companies, and is not the price that most patients would pay for care. CMS has required hospitals to share their chargemaster, but it is not the best tool for patients to determine the cost of their health care services. The charges on the chargemaster are not the actual payment rates that hospitals receive. The chargemaster charges almost never reflect the actual amount for which a patient is responsible. The chargemaster will not include fees from physicians who are not employed by Penn Highlands Healthcare yet may provide care to patients. 

PHH Chargemaster            PHH DRG CDM

PHHD Chargemaster        PHHD DRG CDM

Online Patient Responsibility Estimator

Need a Price Estimate for a Procedure, Test or Surgery? We Can Help.
We can help you calculate your covered and non-covered expense.

To further increase price transparency, CMS (Centers for Medicare and Medicaid Services) requires hospitals to make public standard charges for the most common services a hospital provides. One way hospitals are permitted to enact this mandate is to make available an online resource that will provide patients the ability to create their own estimate.

The “Online Patient Responsibility Estimator” button below will take you to this resource.  

Online Patient Estimator Tool 

To use the Online Patient Responsibility Estimator, you will need to know :

  • The name of the patient's procedure or service
  • Patient's name and date of birth
  • Patient’s insurance policy information (if applicable)

These three pieces of information will provide the most accurate patient estimate; however this resource should be considered an additional tool to the financial counselor process outlined above. 

Paying Online

For your convenience, you can pay your bills online by selecting Bill Pay  or by accessing your MyPennHighlands Patient Portal.

Pay By Phone

Simply call during our business hours - 8:00 AM - 4:00 PM

Penn Highlands Brookville  Business Office
 814-849-1438

Penn Highlands Clearfield Business Office
814-768-2484

Penn Highlands DuBois Business Office
 814-375-4200

Penn Highlands Elk Business Office
814-788-8246

Penn Highlands Huntingdon Business Office
814-643-8495

Penn Highlands Tyrone Business Office
814-682-1840 or  814-684-1255 ext . 7096

Pay In Person

To pay in person you may visit the following Business Office locations.

Penn Highlands Brookville
100 Hospital Road  
Brookville, PA 15825  

Penn Highlands Clearfield  
438 Front Street
Clearfield, PA 16830  

Penn Highlands DuBois
204 Hospital Avenue
DuBois, PA 15801
(Please use Munroe Street entrance.)

Penn Highlands Elk
763 Johnsonburg Road
St Marys, PA 15857

Penn Highlands Huntingdon
1225 Warm Springs Avenue
Huntingdon, PA 16652

Penn Highlands Tyrone
187 Hospital Drive
Tyrone, PA 16686