Coronavirus Resources for Patients & Visitors

How is Penn Highlands Healthcare Staying Safe During the Pandemic?

All Penn Highlands Healthcare inpatient and outpatient services continue to be safe and fully operational.

Our precautions and restrictions have been effective at preventing the spread of COVID-19. We’ve kept our facilities safe, and we encourage our patients to continue to rely on us for care. As you do, you may notice that we’re closely following Department of Health guidelines for healthcare facilities. Thank you for your cooperation as we uphold our commitment to your safety.

Penn Highlands Healthcare Safety Reminders

MASKS FOR PATIENTS / SUPPORT PERSONS: In accordance with the Department of Health, patients and support persons must wear a mask inside our facilities. If any patient or support person does not present with a mask, we may provide one to them.

In accordance with the Pennsylvania Department of Health, Penn Highlands Healthcare is restricting visitation at all of our hospitals.

SUPPORT PERSON (NOT VISITORS): In accordance to the Department of the Health, we may allow ONE support person be present with patients if needed.

At Penn Highlands Huntingdon, visitors or support persons are not allowed in the ICU, inpatient behavioral health or the medical/surgical units. The only cases subject to exception are for end-of-life situations.

After the support person passes the symptoms/temperature screening at our entrance, we will provide them with a sticker denoting the date and department that will host the patient they’re accompanying. They will need to wear this sticker for the duration of their time inside our facility. These steps are in accordance with the Pennsylvania Department of Health.

Because the point of this practice is to minimize the potential for exposure, this support person is a single designated individual throughout the duration of the patient’s stay. For safety reasons, we may not permit another support person to rotate into the previous individual’s place when the first support person exits the facility.

SCREENINGS: Per the Pennsylvania Department of Health, screenings will continue to take place at entry points for our hospitals and clinical care settings. In these locations, both employees and patients/patient support persons will continue to undergo verbal and temperature screenings upon entry. Anyone who does not submit to the screening may be denied entry.

SKILLED NURSING FACILITIES AND CANCER CENTERS: In accordance with the Pennsylvania Department of Health, PHH Skilled Nursing Facilities and PHH Cancer Centers, VISITATION REMAINS RESTRICTED. The only cases subject to exception are for end-of-life situations.

COVID-19 Signs & Symptoms

The information and guidelines below are based on information from the Centers for Disease Control and Prevention (CDC) and Pennsylvania Department of Health (DOH).

People experiencing these symptoms may have COVID-19:

  • Loss of taste or smell
  • Fever
  • Cough
  • Shortness of Breath
  • Chills
  • Muscle Pain
  • Diarrhea or vomiting with any of the above symptoms

Children may have similar symptoms to adults and generally experience mild illness.

Patients in these higher-risk categories who experience COVID-19 symptoms should contact their family physician or provider immediately:

  • Older adults
  • Patients with chronic health conditions such as diabetes; lung, kidney or heart diseases; as well as patients who smoke
  • Patients with compromised immune systems, such as those undergoing chemotherapy or taking certain types of medication

What To Do If You Are Sick

If you are experiencing loss of taste or smell, fever, cough, shortness of breath, chills, muscle pain and diarrhea or vomiting with any of these symptoms, please follow these recommendations below:

Call your Primary Care Physician/Family Doctor to discuss your symptoms. Do NOT go to your doctor’s office, QCare/Urgent Care or the Emergency Department.

If you are suffering from a life threatening situation, call 911 immediately.

Anyone without a primary care provider/family doctor may call the PHH Call Center at 814-375-6644 from 8:00 AM to 4:00 PM, Monday through Friday to get help finding a doctor.

Utilize QCareNow for virtual visits with one of our providers. Access MyHealthNow on your desktop or download the MyHealthNow app from your iPhone or Android’s app store, and after, select QCareNow. You will be able to have a provider visit right from your phone 24 hours a day. Go to QCareNow to learn more.

COVID-19 Testing

Penn Highlands Healthcare is providing testing for COVID 19.

The COVID-19 testing process is as follows:

Call Your Primary Care Providers

If patients are experiencing symptoms, they should call their Primary Care Providers (PCP). Those patients who live within the PHH service area and don’t have a PCP should call the PHH Call Center at 814-375-6644 between 8:00 AM and 4:00 PM Monday through Friday.

Testing Locations

Penn Highlands Clearfield

  • Monday, Wednesday, Friday 1:00 PM to 2:00 PM by appointment only
  • Call 814-768-2276 Monday thru Friday 8:00 AM to 4:30 PM to schedule an appointment (either patient or provider office can make the appointment)
  • Location: PH Clearfield hospital entrance at 809 Turnpike Avenue, Clearfield, PA 16830
  • Instructions: patients will use the drive through entrance on Turnpike Avenue, pull up as far as you can while still staying under the roof line, stay in your car and someone from the lab will come out and perform the collection
  • Patients may park across the street if they arrive early while waiting for their turn to ensure the drive thru does not get congested

Penn Highlands DuBois

  • Monday through Friday 12:00 PM to 2:00 PM by appointment only
  • Call 814-375-4636 to schedule an appointment (either patient or provider office can make the appointment)
  • Location: Suite 6 behind the Life’s Journey complex at 190 W. Park Avenue, DuBois, PA 15801. There are 2 separate buildings at the site. Suite 6 is located in the small building in the back of the parking lot.
  • Parking: Please try to avoid parking in the parking spaces that are designated with a letter (such as A, B, C), as these are reserved parking spaces for providers and other tenants in the building.
  • Instructions: Patients will enter the building via the main doors and check-in with the staff at the reception area to the left. Upon arrival/check-in, the patient will be placed in one of the negative pressure rooms to be collected.

Penn Highlands Elk

  • Open Tuesday and Thursday 1:00 PM to 2:00 PM by appointment only.
  • Call 814-375-4636 to schedule an appointment (either patient or provider office can make the appointment)
  • Location: behind PH Elk hospital, small parking lot between Medical Office Building and main hospital
  • Instructions: Pull up to the double doors on left by pylons, pull up behind each other creating a line of cars, stay in your car and someone will come out to take your information and perform collection.

Penn Highlands Huntingdon

  • Open Monday thru Friday 10:00 AM to 2:00 PM by appointment only
  • Patients are to call 814-643-8632 to schedule an appointment
  • Location: The old main entrance to the hospital
  • Instructions: Patients come up Bryan Street and take the second left, then follow the orange cones to the drive through site under the brick overhang, the patient should remain in their car and the phlebotomist will come out and collect the specimen.

Penn Highlands Brookville

  • Currently no site is open.

Arrangements will be made to keep patients outside and in their vehicles. COVID-19 swab tests will be billed to your insurance. Cash pay cost is $70. Please note that all COVID-19 tests are sent to an outside, non-Penn Highlands lab for processing. Processing times will vary.

Self Care at Home for Mild Symptoms of COVID-19

  • Stay home unless you need to leave for medical care.
  • Separate yourself from other people and animals in your home. Stay in a specific room and use a separate bathroom, if possible.
  • Use a mask, cover your coughs and wash your hands frequently.
  • See more self-care information from the CDC.

Prevention

The CDC recommends everyday preventive actions to help reduce the spread of this illness:

  • Avoid close contact with people who are sick.
  • Wash your hands well and frequently—at least 20 seconds with soap and water or with hand sanitizer that is at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover cough/sneeze with a tissue, and then throw the tissue in the trash.
  • Clean/disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.